FAQ

Pick Up and Delivery

  • Pick-up: Self collection can be done earliest in 2 working days. Collection will be on weekdays at the address (see below under showroom)
  • Delivery: Do give us 5 working days to process and ship your order. Free delivery within Singapore for orders above SGD 80. Shipping fees of SGD 25 will apply for orders under that amount.
  • For international orders, please email us (see email address below) for more information. 

Packing and Quality Assurance

  • All cues are properly packed and handled for shipping.
  • To ensure cues are well-protected in transit, we only use reliable third-party courier services in Singapore for shipping.
  • Customers can also visit our physical showroom (see below) to test our cues before purchasing. No safer way than to test the cue for yourself! 
  • To ensure our products are satisfactory, we also offer a 14-day return policy (see below).
  • As a subsidiary of Centrum Pte. Ltd., we are a GST-registered company in Singapore (GST Reg. number: M2-0011040-4 and are GeBIZ registered. 
  • We have been in the business for over 20 years and have experience in ensuring we deliver the highest quality in terms of products and shipping. 

Payment Methods

  • Prices are subject to prevailing GST rates, and applied at Checkout. 
  • We accept the following payment methods:
    • Cash (onsite)
    • Visa or Master Credit card - Add to cart and make payment via credit card
    • Paynow - Paynow to our company UEN number (Contact us for more details) 
    • Bank Transfer - Bank transfer to our DBS / OCBC bank account (Contact us for more details) 

Return Policy 

  • All cues bought online comes with 14-day return policy. Should you find your cue has any problem or you are not satisfied with it due to a defect, you can return it to us at our office for an exchange. Items sold are non-refundable.
  • Please email us at info@centrumbilliard.com with the information first, and also bring along a receipt during the exchange. 
Showroom visit
  • Feel free to visit our physical showroom! Our range of pool cues are also available for viewing in our Singapore retail shop at 101 Cecil St. #17-10/11 Tong Eng Building. Singapore 069533 if you would like to test them out.
  • We advise customers to call us at (+65) 6224 5888 to check on the availability of cues before coming down.